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Manage Users and Roles

Overview​

CID Hub allows administrators to manage user access by inviting new users and assigning them specific roles. This ensures that users only have permissions appropriate for their responsibilities.

While customer administrators can invite additional users to the Hub, the initial organization account and primary customer administrators are established by Agilent administrators. If you are the first person in your organization to access the Hub, ensure your IT filters allow emails from CID Hub <no-reply@hub.cid.agilent.com>.

Accessing the Users Page​

To manage users for your account:

  1. Click the Settings (gear) icon in the top-right corner of the navigation bar.
  2. From the dropdown menu, select Users.

This will take you to the Users list page, where you can view, add, edit, or remove users.

Users List

User Roles and Privileges​

CID Hub defines two user roles with distinct sets of permissions: Administrator and User.

Administrator​

Administrators have full control over the CID Hub environment. Their privileges include:

  • Managing OpenLab Server registrations (Add, Edit, Delete).
  • Defining and updating software templates for servers and CIDs.
  • Adding, editing, and deleting CIDs.
  • Configuring CID network settings.
  • Performing all administrative actions on CIDs (e.g., Reset OpenLab CDS, Reboot System).
  • Managing other users (inviting new users, changing roles, deleting users).
  • Editing company account details.

User​

The User role is designed for lab personnel who need to operate the CIDs but should not have administrative control. Their privileges are limited to:

  • Viewing the list of CIDs and their status.
  • Viewing server configurations without being able to change them.
  • Launching the CDS Desktop for a CID.
  • Granting or revoking remote access for support.
  • Restarting or shutting down a CID.

Users cannot make software changes, modify network configurations, add/remove CIDs or servers, or manage other users.

Managing Users​

Add a New User​

  1. On the Users page, click the + Create User button.
  2. In the "Create User" dialog, enter the user's Full Name and Email address.
  3. Select one or more roles (Administrator and/or User) to assign to them.
  4. Click Save.

The new user will receive an email invitation to join the CID Hub.

Create User Dialog

Edit a User​

To change a user's name or roles:

  1. Find the user in the list.
  2. Click the Edit (pencil) icon in the 'Actions' column.
  3. Make the necessary changes in the dialog and click Save.

Reset a User's Password​

If a user forgets their password:

  1. Find the user in the list.
  2. Click the Reset Password (key) icon in the 'Actions' column.
  3. This will trigger a password reset process for the user, typically by sending them an email with instructions.

Delete a User​

To remove a user's access to the CID Hub:

  1. Find the user in the list.
  2. Click the Delete (trash can) icon in the 'Actions' column.
  3. Confirm the deletion when prompted. The user will be immediately removed and will no longer be able to log in.